In a survey body shops were asked, given total freedom of choice, which insurers would they prefer not to work with.

AXA Swift Cover emerged as the least preferred option for 42% of body shops, Direct Line (40%) and LV (29%). Esure and RSA/Morethan each scored 28% in the survey. Body shops were also asked, given total freedom of choice, which insurance companies they would most like to work with.

Ageas was the preferred choice of 58% of body shops followed by NFU which got a 57% rating, Allianz (51%), Zurich (44%) and Aviva (38%).

Frank Harvey, head of the NAB, said: “This appears to confirm the feedback we have been receiving from our regional road shows regarding which insurance companies are considered to be The Good Guys.

“The survey clearly points out several insurance companies which given the choice, respondents would prefer not to work with.

“We hope these particular companies take note of the way in which they are perceived, and seek a less contentious way of operating.

“It’s encouraging to see that there are a small number of insurers which our respondents are happy to work with, however, it appears a significant number feel that insurers cannot be trusted.”

Harvey continued, “The results from this survey show that there are clear issues with the perception of insurers from body shops and it is up to us as an industry to improve these perceptions.”

Original Story Taken from Motor Trader News – http://www.motortrader.com/latest-news/bodyshop-survey-names-unpopular-insurers/